Security matters. It feels like I need to just obtain a connector to enable the two to fit. New to the UK and just moved into our first home here. In both cases, these connections are clearly. Chatter and natter. It could be any of the 4 screw terminals in the first picture. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. No Virgin Media Wall Socket on 13-04-2022 14:47. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Account - Mobile. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Self-install: We can deliver your QuickStart kit to any UK home address or your chosen Click & Collect point for no extra cost. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. Some new sockets may look like. I am so sorry to hear that you seem to be missing a wall socket in the home. The empty circular plastic cable grommet disc to the RHS of your pic looks like a probable location where the VM cable used to come through the wall. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). . yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. If you can get Quickstart, you can choose one of two delivery options. There are 10 types of people: those. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Surly there has been a connection previously otherwise we wouldn't have bee. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. self install issues. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Virgin Media;. I recently applied and received the delivery for a virgin package of tv broadband. 0 Kudos Reply. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. The cable could be hidden within, or behind, furniture. Everything you need is posted to you. a week ago. There are cases where we'd need to convert a self-install to a manned one if this socket. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Post up some clear photos of the sockets, cables etc. We have a virgin media wall socket with an ethernet port in the. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. Hi , Thank you for getting back to me via private message. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Tech Chatter. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Switched On Families. Further exclusions & legal stuff apply. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. If it would benefit you, we do offer a click and collect service. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. The cable could be hidden within, or behind, furniture. on 31-12-2021 10:47. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Get ready for your Virgin Media installation. QuickStart, set up and connections. Excludes broadband faults and broadband network outages. If you're happy with this and for the charge we can make the arrangements for you 🙂. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Virgin Phone Switchover. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. . They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. cable from wall. Joining in. A master socket is the main socket for the phone line in your home, not an extension socket. Browse Virgin Media Virgin Media Community. QuickStart, set up and connectionsHello VLNeedham. The box does however have a hole in the bottom, through which i could see some. Manage Your Account. We would like to show you a description here but the site won’t allow us. I’ve tried calling but the people I’m connected to keep hanging up. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Unlike Virgin Media, BT’s self-installation process is free of charge. Account - Cable. The internal wall boxes are mostly oblong. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Ju. A bit paranoid - 5202625. Re: No Wall Socket for Quickstart. . I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. I am afraid the delivery slot with the courier is only available for all day. Virgin Phone Switchover. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. . Dave. I wanted. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. SpeedQuickStart, set up and connections. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Call the pre-installation and delivery team on 0800 052 1734. There is a VM phone socket but no wall socket to get my WiFi etc up and running. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. 2 hours ago. 665 subscribers. We're sorry to hear that there are no wall sockets in your property. I need to plug my hub into the wall socket. The brown box is still fine, cleaned it and put the front back on with a zip tie. But I have no Virgin Media Wall socket in my house. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. I am then unable to sign in to my account as I do not have my account information. I've tried looking but can't see a way to book an engineer for this? Thank you. But. Browse Virgin Media Virgin Media Community. Self installation but NO wall socket in. Call the Pre-installation and delivery team on. Up to speed. indd 3 09/03/2016 12:48to your Virgin Media socket. You need a small spanner to remove this. I think it’s something like £5-£8 per day that your services aren’t on. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. I’ve tried calling but the people I’m connected to keep hanging up. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Ordered VM broadband and was recommended by the website to select the self quick install option. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. But I have no Virgin Media Wall socket in my room. . Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. You need a small spanner to remove this, then push the provided connector over the exposed end. on 03-08-2020 18:05. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. 0 Kudos. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Plug the cables into the Hub. My previous sky microfilter attached here. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Plug into the Hub. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. into the Virgin Media socket on your wall. Plug into the Hub. Go to solution. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Select the correct HDMI input for your box. The wall socket has a thick plug bit. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. . - 5372385. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Re: I’ve got a self installation but no actual boxMy internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Hi @Abigaill. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. 9% confident there is no Virgin Media socket installed. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. I'm very sorry to hear about the non wall socket. They will re-wire to your requirements. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. Virgin Media; My Virgin Media; Shop; Help;. Manage Your Account. Get more from your Virgin Media setup. Select the correct HDMI input for your box. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Some new sockets may look like one of the below. But I don't think I have any Virgin Media Wall sockets in my house. #2. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. QuickStart, set up and connections. 2 as the wire is already in. But, there was no wall socket, so after a week they sent an engineer. Welcome to our community forums and thank you for your first posts. Hello, my isolator cable does not fit into the virgin media wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. Should I cancel and request an engineer to install. 12. The large Eurobell wall box is where you would connect. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Forum; Apps. on 05-09-2023 20:36. Phone. Networking and WiFi. We have tried plugging it into the only box we found it would fit but no luck. Tudor. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. If you have been given a Quickstart pack,. Browse Virgin Media Virgin Media Community. The cable could be hidden within, or behind,. There are multiple different branded wall boxes inside our flat but none. on 30-09-2022 14:24. I ordered a broadband only package because it said I could self install the kit. But I have no Virgin Media Wall socket in my house. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. Options. 22-12-2022 19:19 - edited 22-12-2022 19:20. Thanks for the reply. Being connected to the internet is one of the most important modern essentials in 20. If. Can you check outside and look for the. Hi all, I’m terrible with networking and never had to self install a fibre connection before. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. Hello, I'm trying to set up my Virgin Media broadband. Speedon 17-12-2022 10:39. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Switched On Families. We can assist further publicly for now with your Wi-Fi issues. QuickStart, set up and connections. See where this Helpful. Turn on your TV and get connected. Options. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. I have had a look into your service and I can see you were able to recently. SpeedQuickStart, set up and connections. We would like to show you a description here but the site won’t allow us. What I need to do? - 5432597. QuickStart, set up and connections. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. jpeg1. Turn on and get connected. Occasionally only a very short stub of wire is left behind often hidden within. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Community Natter. The block box on second picture is an amplifier for terrestrial TV. Virgin Media; My Virgin Media; Shop; Help;. Try the automated service status number 0800 561 0061 to check for any faults in your area. . Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. . I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Solved: Hi guys and gals. No wall socket to connect. New kit has arrived, including a hub, a TV box, a. Turn on and start the hub. Virgin Phone Switchover. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Sign in . Security matters. Virgin Mobile. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. connector cable from the wall socket, as we’ll be re-using that later. However, checking the property’s inventory, I noticed that there is an Openreach phon. On the day of activation, connect your new router to the master phone socket. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. 1. Re: No Virgin Media wall socket internally. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. How can we - 5041171 Options. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Phone. Stay safe online. Could an engineer be arranged to install please as my account is due to go live today. Account - Mobile. Sorry to hear of the install delay caused by the wall sockets missing. But I don't have a splitter or any 'Virgin media socket'. I have received my quick start-up kit. Intelligent WiFi Pod Trial. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. However, there is no Virgin Media Wall socket in my house. |. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. by eddie778 • Just joined. I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. 03. Call the Pre-installation and delivery team on 0800 052 1734. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I’m having the exact same problem. Networking and WiFi. When you see. You can also check for a loose cable as not all properties have a socket. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Browse Virgin Media Virgin Media Community. com email address to different Virgin account. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Browse Virgin Media Virgin Media Community. . Turn on and start the Box. . Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Intelligent WiFi Pod Trial. There is one Ethernet connection point and socket with a circle on the wall. Have you downloaded and used our Connect App yet? It'. I recently applied and received the delivery for a virgin package of tv broadband. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Please remember, there’s always a £35 activation fee for our services. -. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. . A master socket is the main socket for the phone line in your home, not an. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Chatter and natter. Broadband wifi self install wall socket. Register today and see the benefits for yourself. Browse Virgin Media Virgin Media Community. Hi, I have the same issue. But I have no Virgin Media Wall socket in my house. Joining in. My Virgin Media App. SpeedRe: I need a Virgin Media Wall Socket. Hello. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. When plugged into either cable the hub just - 5440321. We have a virgin media wall socket with an - 4353656 - 2. on 27-10-2022 09:24. Virgin Mobile. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. The OUT terminal from the Technetix isolator has a terminator cap on it. Account - Cable. The cable could be hidden within, or behind, furniture. Hi , Thank you for your post and welcome to our community forums. The cable could be hidden within, or behind, furniture. The wall box may be branded with the logos of an old cable TV company (not VM). in Networking and WiFi Sunday; No Virgin Media Wall socket . SpeedMy Virgin Media App. Please support me in this regard. Should I cancel and request an engineer to install. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Manage Your Account. Plug the cables into the Hub. Networking and WiFi. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Alessandro Volta. Solved No Virgin Media Wall Socket At Installation Community 4832746. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 3 minutes ago. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. This hole will typically be up to 1cm in diameter and often positioned near your front door. Account - Cable. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. in Email 10 hours agoHi Virgin Media Team, Hope you are well. Sorry to hear you need some additional support with your installation due to missing some sockets required. (I wish they had offered me that instead of the self install in the first place to be honest,. Virgin Media; My Virgin Media; Shop;. There are two outputs from here (the two connectors that are close together on the white box). We would like to show you a description here but the site won’t allow us. No wall socket. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Sorry to hear you have been having issues with your self-installation. All the wall. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. 5. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Switch on your TV, then using your own TV remote press the Input, AV or Source button. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. 1. Virgin Phone Switchover. A dual F connector cable may well be a satellite connection. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I make the order with Quick Install, but I don’t have any wall socket in my house. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Got my virgin media self install kit but I don't have a virgin socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. We're here to help. Wall Socket. 9% confident there is no Virgin Media socket installed. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Live TV uses co-ax cables. Let us know how the appointment goes. However, I do not have any of the specified wall sockets available. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Stay safe online. Installing and configuring your kitHi cmoorcroft, Welcome and thanks for reaching out to us here on the Community We would be happy to assist with booking a visit to get the socket installed. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 77K views 4 years ago. . Plug into the Virgin Media wall socket. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Thing is, I've been to the house, Virgin haven't, and I am 99. Packages. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. Hi . Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. This is something we can certainly get changed over to a manned install for you but in order to. Forum; Apps. But I have no Virgin Media Wall socket in my - 5339557. Plug into the Hub Push the white cable with the black label into the Hub. Rob. The cable going in will be a double “shotgun barrel” type cable. I've had a look at things from our side and can see you've been able to contact us regarding this. Hi all, there is no wire coming out of the wall socket to connect to. Follow these simple installation steps for your Virgin Media home phone set up. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Home Phone. Finally, they'll complete the setup to make sure it's all working. But I have no Virgin Media Wall socket in my house.